Delivery timeline
- Same-day dispatch on orders placed before 2 PM (Mon–Sat).
- Metro cities: 1–3 business days.
- Rest of India: 3–6 business days.
- Free shipping on all orders above ₹999.
Packaging
Every order ships in insulated packaging with ice packs during warmer months to preserve texture and flavor. Gift orders arrive in signature Bonbella keepsake boxes ready to present.
Freshness guarantee
Because our chocolates contain no preservatives, we recommend consumption within 15 days of delivery. Store in a cool, dry place away from direct sunlight.
Returns & refunds
As a fresh food product, chocolates are non-returnable once delivered. However, if your order arrives damaged or you're unhappy with quality, reach out within 24 hours of delivery with a photo and we'll replace it or refund you in full — no questions asked.
Order changes & cancellations
Orders can be cancelled or modified before dispatch. Once shipped, we're unable to reroute or cancel. Contact us on WhatsApp for the fastest response.